Working in partnership with you to create tailored training packages.
Empower your people to feel confident when using telephony applications across multiple devices.
Our expert team are here to support your user adoption journey.
Why Telephony Training?
Why is Training Important When Implementing a New VoIP Solution?
The decision to change telephony systems is often driven by technical issues such as aging infrastructure that is no longer supported, or the need for new features that the current system cannot provide. Additionally, it may not be cost-effective to continue investing in outdated infrastructure.
When selecting a new VoIP solution, strategic decisions are made with specific objectives and outcomes in mind to ensure a return on investment. It is crucial that these decisions align with the overall goals of the organisation.
Users play a pivotal role in the successful implementation of a new VoIP solution. It is imperative that they understand how the new system will benefit them, what features are available, and how to use the tools effectively across multiple devices and locations in today's dynamic work environment.


Bespoke Telephony Training
Key Benefits of Training
- Enhanced User Experience - Training helps users become familiar with the new system, ensuring they can navigate and utilise its features efficiently. This leads to a smoother transition and a better overall user experience.
- Increased Confidence and Efficiency - Well-structured training sessions tailored to the organisation can boost users' confidence in using the new solution, leading to improved efficiency and productivity.
- User Adoption and Engagement - Comprehensive training ensures that employees are comfortable with the new system, leading to higher user adoption rates and better engagement with the new tools.
- Proactive Issue Resolution - Training sessions can include pre-rollout testing and troubleshooting, allowing for early identification and resolution of potential issues, ensuring a seamless transition to the new system.
By investing in thorough training, organisations can maximise the benefits of their new VoIP solution, ensuring that users are well-prepared to take full advantage of the new features and capabilities.
What We Offer
Bespoke Telephony Training
At Cloud9 Business Services, we create engaging, relevant, and bespoke telephony training courses tailored to your organisation's needs. Our sessions are designed to help your people feel confident when using the new solution, leading to improved efficiency and productivity. Our experienced team of consultants is adept at training on a variety of telephony solutions, ensuring that your team is well-equipped to leverage the new system to its fullest potential.
This flexibility is particularly useful for businesses and suppliers with customised or in-house solutions. We offer training on a wide range of Unified Communications / VoIP solutions, including:
- Gamma Horizon / Webex
- Microsoft Teams
- Landis Attendant Console
- Cisco Webex
- Alcatel Lucent (Enterprise (OXE) Omni Office (OXO) Rainbow Hub)
- Avaya
- 8x8
- RingCentral
- Zoom

How We Deliver Training
We understand that flexibility is key when it comes to training. That's why we offer our training sessions either virtually or face-to-face, depending on what works best for your organisation. This ensures that all participants can receive the training they need, regardless of their location.
Our training sessions are typically booked in half-day or full-day formats, allowing us to accommodate the varying needs of your team. Whether you have a small group or a larger number of employees requiring training, we can tailor our sessions to fit your schedule and requirements.
In addition to our standard training sessions, we also provide customised training materials and videos upon request. These bespoke resources are designed to enhance the learning experience and ensure that your team is well-equipped to utilise the new telephony system effectively.
By choosing Cloud9 Business Services for your telephony training needs, you can be confident that your team will receive comprehensive, engaging, and relevant training that supports your strategic goals and maximises the potential of your new system.

Deploying a Contact Centre?
For users with average call volumes and requirements, telephony solutions are ideal. However, when needs exceed this level of service or require additional channels such as web chat, email, and social media feeds, a contact centre solution is often integrated or provided alongside. For support and training on contact centre solutions please get in touch.