COURSE
8x8 for Work Desktop Application
Our 8x8 training course provides attendees with the knowledge to confidently use the 8x8 for Work Desktop application. Each session covers an overview of the 8x8 client, how to make and receive calls, call handling options, including hold and transfer, voicemail, contacts, as well as presence and status. Everything you need to get you started on your 8x8 journey. With each of our training courses, we will work with you to tailor the course to your organisation, to ensure we meet your business needs A typical course agenda will include:
Introduction
- Business Driver / Strategic vision
- Overview of 8x8 for Work Desktop Application
- Understanding of licensing
Overview of 8x8 for Work Desktop Application
- How to access the application and pin to Start Up
- Logging in
- Understanding the 8x8 Landing page
- Navigation Icons -Accessing key features - messages, calls and contacts
- Setting presence
Call Handling
- Making and Receiving Calls
- Using in call handling features such as hold, mute, touch tone/dial pad
- Parking Calls (where enabled)
- Transferring calls – Consultative and Direct
- Transferring directly to Voicemail
- Accessing Voicemail Messages
- View Call History
- Create and Manage Contacts
Manage Phone Settings
- Setting up Call Forwarding
- Forwarding of Calls
- Setting your Voicemail Greetings
- Managing audio devices
AOB
May vary depending on the project:- Practising with 8x8 Work for Desktop ahead of Go Live
- Migration Information
