COURSE
Zoom Phone Application Training
Our Zoom training course provides attendees with the knowledge to confidently use the Zoom Phone application for external calling. Each session covers an overview of the Zoom client, how to make and receive calls, call handling options, including hold and transfer, voicemail, contacts, as well as presence and status. Everything you need to get you started on your Zoom Phone journey. With each of our training courses, we will work with you to tailor the course to your organisation, to ensure we meet your business needs A typical course agenda will include:
Introduction
- Business Driver / Strategic vision
- Overview of the Zoom Phone Application
- Understanding of licensing
Overview of the Zoom Phone Application
- How to access the application
- Logging in
- Understanding the Zoom Phone Landing page
- Navigation Icons -Accessing key features - messages, calls and contacts
- Setting presence
Call Handling
- Making and Receiving Calls
- Selecting Preferred Outbound Caller ID
- Using in call handling features such as hold, mute, touch tone/dial pad
- Parking Calls (where enabled)
- Transferring calls – Consultative and Direct
- Transferring directly to Voicemail
- Accessing Voicemail Messages
- View Call History - Filter by Call Type
- Create and Manage Contacts
Manage Phone Settings
- Setting up Call Forwarding
- Forwarding of Calls
- Setting your Voicemail Greetings
- Managing audio devices
AOB
May vary depending on the project:- Practising with Zoom Phone ahead of Go Live
- Migration Information
