COURSE
Horizon Webex Voice Training
Our Horizon Webex Voice training course provides attendees with the knowledge to confidently use Webex for external calling. Each session covers an overview of the Webex client, how to make and receive calls, call handling options, including hold and transfer, voicemail, contacts, as well as presence and status. Everything you need to get you started on your Cisco Webex Voice journey. With each of our training courses, we will work with you to tailor the course to your organisation, to ensure we meet your business needs A typical course agenda will include:
Introduction to Webex
- Business Driver / Strategic vision as to why enabling Webex for voice
- Introduction to unified communications and benefits the solution can enable
Overview of Webex
- Logging into Webex
- Understanding of the Webex display and how to navigate the interface
Presence & Status
- Understanding presence and how to manage
- Setting your status
Device Management
- Managing audio devices
- How to check audio quality
Inbound and Outbound Calls
- Dialling out including using contacts
- Answering and disconnecting calls
- Identifying direct dial and group calls (where applicable)
Call Handling
- Learn call handling features such as hold, mute
- Transfer calls, using announced or unannounced transfer
- Adding colleagues and contacts to an inbound or outbound call
Managing Voicemail
- Accessing voicemails via Webex
- Managing voicemail greeting
Call Settings
- Managing your unanswered calls and enabling call forwarding
- Managing contacts
