Case Study – Francesco Group, Bramhall

Francesco Group, Brahall are a busy and successful hair salon.  Keeping in touch with their clients, ensuring that they can make appointments easily and efficiently is part of their great service. Francesco liaise by phone, email and SMS.

A solid broadband connection with reliable WiFi is important for online payments, streaming music and video and providing their clients with Guest access to WiFi.

Francesco Group SMS solution

Challenge

Operating with one line and noted clients mentioned that they “couldn’t get through”.

Need for PCI compliant network to support online payments.

Required better service from broadband provision as so many day to day tools rely on this.

Would like to benefit from new features without an increase in ongoing costs.

Step 1

Provide new Broadband WiFi

Step 2

Program the system including speed dials & short dial keys

Step 3

Install handsets and smart phone applications

Step 4

Port existing phone number & provide ongoing support!

Results

Two handsets provided for the front desk;

  • Outbound calls don’t “busy” the main number
  • Enable 2 members of staff to take calls during busy times

Support team with voicemail in and out of hours.

Smart phone apps to enable calls to be made and received offsite.

Business Grade broadband with corporate and guest access.

“I have been using Cloud 9 Business services for around a year now and they are amazing!! They provide a very
professional and personable service always on hand to help and advise I would not use anyone else!!!”

Mark Izzard, Francesco Group Bramhall, Salon Owner

A hosted business telephone service resides in the cloud rather than your office. This provides business continuity features that allow your organisation to carry on making and taking calls, whatever the circumstances.

What’s more you only pay for what you need on a simple per seat basis.

Cloud 9 Business Services can provide effective tailored communication solutions to suit your business needs.

We will work with you to identify your requirements and provide clear, jargon free recommendations which may include:

  • Cloud / VoIP based telephony solutions
  • Virtual Numbers
  • Corporate mobiles
  • Fixed or mobile broadband
  • SMS solutions
  • Multimedia chat solutions