Keeping The Board Happy
At Cloud9 we think if Teams is going to work, it needs everyone in the business to enjoy both using it and the benefits it brings. But the fact is, the people who drive the success of the project are the Directors who manage the budget and can influence organisational change.
This is where we can add value for you. You provide us with the key objectives of the project and we will provide regular updates to you to demonstrate progress against those targets.
Often there are priorities. A sales team that needs to work more effectively, a customer service team that needs better access to information and decision making, fixing relationships between marketing and other departments and many more.
Your clients’ boards want a return on their investment. That will mean different things to different businesses but ultimately your customers want more productivity, better customer service, increased sales, better staff engagement. We get that and it’s why our training and the way we work with you as a partner is designed to achieve those goals every time.
Many end users want to understand the barriers to ensuring Teams will be a success in their organisations. When that client selects our consultancy service, we help you as a Partner get that information and feed it back through professional reports to key stakeholders.
Cloud9 uses our expertise to consult users across a client’s organisation. This gives us a detailed understanding of how the business operates in terms of communication and working together. Having done this there are a range of documents we can create and recommendations we make that include:
- User crib sheets
- ‘How To’ videos
- Short operational guides
- Operational risks based on usage, external clients and so on
- Recommended policies to manage risks
- Additional hardware that may be required
- Current platforms being used as an alternative to Teams and how to get everyone using the system
- Reasons for lack of engagement and how to overcome them
This is an important and sometimes, complex job. Never underestimate how much time and work this can save you as well as ensuring the implementation is fully compliant with company guidelines. Most importantly, it will significantly increase the probability that your clients will see the highest levels of user acceptance and engagement giving them a measurable return on their Teams investment.
More companies want to integrate calling solutions into Microsoft 365. It makes life easier and more productive. Our expertise is in voice solutions. So not only do you get a highly knowledgeable consultancy who can implement your projects and train your clients, you also partner with a specialist who can help you overcome the challenges of voice integration.