If you’re looking for a partner who can help you implement a contact centre system for your client, provide a deeper understanding of their needs and train them so they get the most from it, Cloud9 Business Services is the answer.
Cloud9 was set up by people who come from a partner background, have worked with the technology for years and really know how to add value to your proposition.
We have been on both sides, so we also recognise how essential it is to understand your customers. That means we get maximum people engagement and great results every time. All whilst advocating your message.
How Cloud9 Consultancy Could Help Your Business
The easiest answer to this is that we do the necessary groundwork that will maximise the likelihood of your projects being a success. What does that look like?
- Document the existing contact centre infrastructure uses and what its activities are
- Identify what customer interactions are managed every day
- Build understanding of customer profiles and expectations
- Identify the right terminology and language to meet each customer’s needs
- Design routing, queuing, messaging, and any other key processes that are essential to the project
- Define business goals driving the project
- Provide consultation on Teams Voice integration
- Draw up a test plan and implement UAT
- Define training needs and create a training plan
- Create user guides, process documents and any additional documentation required.
Your clients are complex. The systems you deliver to them are too. You cannot do that successfully without building a comprehensive understanding of your customer first. By employing our expertise, we can help you consistently deliver success to your customers.