IT Applications Trainer

We are searching for communicative candidates who are proactive and passionate about technology.

The Professional Services team supports clients in the delivery of telephony, contact centre and MS Teams/ MS365 solutions. The role will be focused on delivering training to customers using a variety of methods from classroom to virtual webinars. Our head office is in Hemel Hempstead, however, the role will be based from home. The role will involve travel to client site to deliver training (at present all training is via remote sessions).

To succeed in this position, candidates should have exceptional communication, computer and problem solving skills. You should be resourceful, analytical, adaptable and organised with the ability to build rapport with clients.

Main Job Responsibilities

As an Applications Trainer, your main responsibilities will include but are not limited to;
•Delivering training programmes to clients online through group virtual webinars or classroom settings or on a one to one basis.This will cover a variety of applications, including Microsoft Teams.
•Conducting training needs analysis
•Designing course materials and other documentation which may be in the form of documentation, apps or videos.
•Liaising with 3rd party suppliers
•Keeping up to date with relevant systems and software
•Be involved in marketing campaigns
•Ensuring customer records are up to date
•General administration duties such as answering customer calls

Key Attributes

•Self motivated and ability to work on own initiative whilst demonstrating team work
•Positive “can do”attitude
•Exceptional verbal and written communication skills
•Excellent listening skills
•Adaptability and strong problem solving skills
•Must be proficient in the use of Microsoft Office
•Ability to pick up new technologies quickly

Desirable

•Previous experience delivering training programmes or experience as a “superuser” on an IT based project
•Knowledge and experience of MS Teams and / or any telephony applications

If you would like to be considered for the IT Applications Trainer role please complete the application form and press the submit button at the end. Please also send your CV to accompany this form to info@cloud9bs.co.uk.

You can download the job spec here.